Customer Expectations In 2026 & Beyond ■ End-to-End Omnichannel ■ Case Study: Customer Journeys ■ Actionable AI: Moving Past The Theory With Proven Insights ■ New Tech & Chatbots ■ Measuring Success: Metrics & Data ■ Demographics Of Perfect CX ■ Next-Gen Personalisation ■ Changes In Consumer Habits – Cost Of Living Crisis ■ Retention & Loyalty ■ Optimising Digital CX ■ Live Stream Shopping (TikTok Shop) ■ Customer Voice & Feedback
Proud Industry Collaborators For 11 Years With Unmissable Annual Events In London, Manchester & Amsterdam Bringing Fresh, New Brand-Side Case Studies & Strategies For Industry Benchmarking & Progression
35+ Customer-Focused Cross-Sector Leaders Share Insights Into The Future Of CX, From New Tech, AI & Chatbots To Evolving Consumer Habits & Demographics, Revealing How To Elevate The Customer Journey, Optimise Omnichannel Strategies & Meet Rising Expectations In 2026 & Beyond
- Customer Expectations In 2026 & Beyond: Anticipate tomorrow’s customer demands with agile, insight-driven CX strategies today
- End-To-End Omnichannel Success! Build seamless, practical and elevated omnichannel journeys that truly work for your target customer
- Exclusive Customer Journeys Case Study: Stay competitive through reimagining customer journey strategies to meet the needs of today’s customers
- Proven, Practical & Actionable AI Innovations: Move past the theory with proven insights which strike the right balance between AI efficiencies and human connection
- Smarter & Seamless New Tech & Chatbots: Design inclusive, emotionally intelligent chatbots that scale with you
- Measuring What Matters With Metrics & Data: Prove CX impact with evolving metrics and data insights for true customer loyalty
- Tackling Demographic Differences – Beyond One-Size-Fits-All: Unlock tailored CX strategies by aligning experiences with demographic and behavioural insights to deepen loyalty and drive meaningful engagement
- Next-Gen Personalisation: Deep dive into hyper-personalised journeys that resonate, convert, and earn lasting trust
- Adapting To Changes In Consumer Habits: Navigate spend, sentiment and small luxuries in an uncertain economy
- Build, Measure & Maximise Retention & Loyalty: New frameworks to show the cost benefit, engagement uplift and real business impact of loyalty programmes today
- Mastering Digital CX: Optimise digital customer experiences to personalise and humanise digital journeys across all touchpoints
- Capturing Insightful Customer Voice & Feedback: Capture real-time customer insight, prove business impact and drive strategic change across the journey
Why Your Team Should Attend The 11th Annual Industry-Leading Customer Experience – Engaging Journeys, Real Results Conference, London?
- Hear from 35+ cross-sector CX trailblazers! Learn directly from senior leaders across industries who are driving transformation in real-time
- Celebrating 11 years of innovation, this is an unmissable day from a leading CX conference for senior leaders
- Written by you, for you: through 20+ interviews from a range of CX professionals and industry peers, shaping the tailored and targeted programme for 2026
- 4 unmissable panels on AI, Next-Gen Personalisation, Digital CX and The Future Of CX – don’t miss your chance to fire your burning questions to our expert panellists
- Over 2 hours of networking opportunities to connect with like-minded CX players and build your network
- Your 2026 toolkit starts here: equip yourself with the latest, practical AI tools, next-gen personalisation, chatbot strategies, and integration tips to enhance CX while keeping the human touch
- Upskill with real-world user cases: walk away with actionable takeaways, tested techniques, and hands-on ideas to supercharge your CX strategy and team performance right away
- Accelerate your career growth: get exclusive facetime with senior leaders and forward-thinking peers — the kind of access that fuels productivity, clarity, and next-level leadership
- Stay ahead of the curve: gain exclusive insights into emerging CX trends and technologies before they hit the mainstream, ensuring your strategy remains cutting-edge and competitive
- One jam-packed day with actionable takeaways, your most informative day out of the office in 2026!
