Customer Experience Conference – Engaging Journeys, Real Results

10th Annual, One-Day, Cross-Sector Conference & Networking Exhibition

One Great George Street, Central London, 18th March 2025

Send Your Team! Book 4 For 3. Call +44 (0)20 3479 2299 For Details.

35 Brand-Side Case Studies In 1 Day: Craft Competitive & Engaging Customer Journeys Using Next-Level Digital, AI, Automation & Personalisation To Drive

Powerful, Profitable & Insight-Led Customer Experience Strategies 

35 Customer Experience Experts – Every Customer Journey Interaction In Today’s Market Is Critical: Explore Brand New, Cutting-Edge Insights Into How They Are Fighting Back With Practical Digital, Automation & Personalisation Innovations For Exceptional Customer Experiences In 2025 & Beyond.

Bring Your Team! Send 4 for the price of 3. For group bookings, please call +44 (0)20 3479 2299 for more information.

HOT  TOPICS  SUMMARY: Deep Dive Into Customer Expectations • Hot New Automation & Digital Tech • Measuring Success: Tangible ROI & Powerful Metrics • Brand New & Exciting Digital Innovation • Next-Level Personalisation • Activate Customer Insights Through Data • Maximise The Customer Voice • AI, Automation & New Tech: Impact & Opportunities • The Roadmap To First-Class Customer Journeys • Internal Customer-Centric Cultures • Sky-High Customer Loyalty, Retention & Engagement • The Future Of CX

What's On The 2025 Agenda?

  1. AI, Automation & New Tech – Impact, Opportunities & Practical, Proven Applications: Demystify AI and evaluate the proven uses of the latest tech developments with actionable real-use cases
  2. Deep Dive Into Changing Customer Expectations: Keep pace with constantly changing customer expectations to elevate experiences and stand out from the competitive crowd
  3. Deliver Amazing CX With Exciting Digital Innovations! Go above and beyond to capture customers, eliminate friction points and enhance retention
  4. Cutting-Edge Personalisation Strategies: Strike the balance for content and campaigns which match your customer perfectly
  5. The Roadmap To First-Class Customer Journeys: Actionable strategies for seamless, user-first omnichannel customer journeys
  6. Activate Customer Insights Through Data: Translate data into clear narratives to deliver the results and improvements customers truly want and need
  7. Amplify The Voice Of The Customer! Deliver customer-centric growth by collecting and acting upon customer feedback
  8. Showcase Success With Tangible Metrics & ROI: Demonstrate the value of your customer journeys with the best metrics to tell your strategy’s story
  9. Exceptional Internal Customer-Centric Cultures: Keep focusing on what’s most important by embedding customer-centricity across all business practices and at every level
  10. Sky-High Customer Loyalty, Retention & Engagement: Stand tall in the crowded marketplace to generate loyalty, retention, and new customer acquisitions
  11. Forecasting CX In 2025 & Beyond! Scan the horizon to forecast the imminent developments set to disrupt the world of CX

The Anticipated Industry Gathering Is Back For It’s 10th Year With New, Brand-Side Case Studies, Tackling Hot Topics For 2025:

VIEW THE FULL PROGRAMME

At Global Insight Conferences, we have exciting offers and news about our upcoming events that we hope you’d like to hear about! We will use your information to predict what you might be interested in. We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.

Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.

Celebrating Our 10th Year – Bigger & Better Than Ever!  

Satisfaction Rate At Our Last Event
%
Customer Experience Leaders
+
Advanced Topics
Unmissable, Inspiring Day!
  • Fresh AI focus! New and expanded panel discussion on AI, Automation & New Tech featuring speakers from the BBC, Direct Line, Specsavers, Lyca Mobile and the National Grid

  • Practical takeaways from our new Automation case study shared by Vodafone

  • An updated look at Personalisation, both online and off, with speakers from Liberty, HSBC, Virgin Red and Beauty Kitchen UK

  • Retailers insights from brands including Sainsburys, John Lewis, Poundland, Holland & Barrett, Specsavers and Liberty London

  • Far-reaching cross sector appeal – industries represented include Retail, Banking, Food & Drink, Travel, Beauty, Pharma, Aviation, Public Sector, Transport, Utilities, Media and Telecomms

  • Senior speaker line-up featuring 10 Directors, 15 Heads and 2 Chief Officers

Don’t Just Take Our Word For It. Find Out What Our Past Delegates Have To Say:

What Will I Gain From Attending The 10th Annual Industry-Leading Customer Experience – Engaging Journeys, Real Results Conference, London?

  1. Celebrating 10 years of high-impact, high-reward, not-to-be-missed customer experience conferences: building on a full decade of customer-centric conference experiences, this industry-leading, cross-sector event will be the one you do not want to miss

  2. Written by brands for brands – targeted and focused agenda covering 11 hot topics from in-depth industry research with a broad range of CX professionals – uncover brand new, practical, proven, and successful strategies to facilitate new ideas and inspirations

  3. 35+ cross-sector senior thought-leader practitioners unite to share their hard-won insights and practical strategies from Retail, Finance, Travel, Aviation, Public Sector, Food & Beverage, Media, Transport, Utilities, Pharma and More

  4. Hot Topic – AI Focus! Don’t miss your chance to equip yourself with the latest practical AI tools and strategies

  5. One efficient day out of the office to maximise value and insights in a time and cost-efficient format

  6. Put your burning questions to the experts themselves: 4 dynamic, interactive cross-sector panel discussions

  7. Grow your network – 2 hours of dedicated networking breaks to make impactful connections with relevant industry peers

  8. Deep dive into the hottest topics, benchmark trends and ensure your finger is on the pulse: brand new format innovations exclusively for 2025 including practical AI demonstrations, speed networking and facilitated breakout discussions

  9. Upskill yourself and your team with real-use cases and actionable tips and techniques to revitalise your new CX strategies today

  10. Critical career growth unlocked with exclusive access to senior CX leaders and unparalleled opportunities to further your productivity, effectiveness, and career success

  11. Proven delegate ROI with effective and actionable takeaways from cross-sector leaders – the most profitable event you’ll attend in 2025!

Can You Help CX & Customer Professionals Develop Innovative Strategies & Deliver Exceptional ROI?

Book An Exhibition Stand + 2 Delegate Passes Before 5pm Today:

£2,999 + VAT (Saving £2,000)
Standard Rate: £4,999 + VAT 

For more information on speaking, exhibition, sponsorship and networking opportunities at The Customer Experience Conference call +44 (0)20 3479 2299 or email partner@thecustomerconference.com

 

Send 4 delegates for the price of 3 OR send 3 and get your third place half price!

To register your team now and benefit from huge group savings, call the conference team on +44 (0)20 3479 2299.
Group Discounts

Join Us At Our Sister Events

Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. 

Please send your CV with a covering letter to hr@globalinsightconferences.com