Craft Competitive & Engaging Customer Journeys Using Next-Level Automation, Insights & Personalisation To Drive
Powerful, AI-Smart & Insight-Led Customer Experience Strategies Which Boost Consumer Satisfaction & Loyalty & Deliver Bottom-Line Results
10th Annual, One-Day, Brand-Led, Cross-Sector Conference & Networking Exhibition
One Great George Street, Central London, 18th March 2025
35 Customer Experience Experts – Every Customer Journey Interaction In Today’s Market Is Critical: Explore Brand New, Cutting-Edge Insights Into How They Are Fighting Back With Practical Digital, Automation & Personalisation Innovations For Exceptional Customer Experiences In 2025 & Beyond
Deep Dive Into Customer Expectations ■ Hot New Automation & Tech ■ Measuring Success: Tangible ROI & Powerful Metrics ■ Brand New & Exciting Digital Innovation ■ Next-Level Personalisation ■ Activate Customer Insights Through Data ■ Maximise The Customer Voice ■ AI, Automation & New Tech: Impact & Opportunities ■ The Roadmap To First-Class Customer Journeys ■ Internal Customer-Centric Cultures ■ Sky-High Customer Loyalty, Retention & Engagement ■ The Future of CX
1
Deep Dive Into Current Customer Expectations
Assess the constantly moving goalposts of customer expectations to elevate experiences, avoid mediocrity and stand out from the competitive crowd
2
AI, Automation & New Tech - Impact, Opportunities & Practical, Proven Applications
Demystify AI and evaluate the proven uses of the latest tech developments with actionable real-use cases
3
Brand New & Exciting Digital Innovations!
Ensure your digital customer experiences go above and beyond to remove friction points and keep consumers coming back time after time
4
Cutting-Edge Personalisation Strategies
Strike the perfect personalisation balance to craft content and campaigns which truly stand out and engage customers at all levels
5
The Roadmap To First-Class Customer Journeys
Chart each step of the way to guarantee smooth and seamless journeys across your omnichannel landscape
6
Activate Customer Insights Through Data
Translate relevant data into clear narratives to deliver the results and improvements customers truly want and need
7
Amplify The Voice Of The Customer!
Deliver on promises and show customer-centric growth by listening to and acting upon customer feedback
8
Showcase Success With Tangible Metrics & ROI
Demonstrate the monetary and experiential value of your customer journeys with the best metrics to tell your brand’s story
9
Foster An Exceptional Internal Customer-Centric Culture
Keep focusing on what’s most important by embedding customer-centricity across all business practices and at every level
10
Sky-High Customer Loyalty, Retention & Engagement
Stand tall in the crowded marketplace with engaging experiences that will generate loyalty, retention, and new customer acquisitions
11
Forecasting CX In 2025 & Beyond!
Scan the horizon to forecast the imminent developments set to disrupt the world of CX
The 10th Annual Customer Experience Conference At A Glance
- Fresh AI focus! New and expanded panel discussion on AI, Automation & New Tech featuring speakers from the BBC, Direct Line, Specsavers, Lyca Mobile and the National Grid
- Practical takeaways from our new Automation case study shared by Vodafone
- An updated look at Personalisation, both online and off, with speakers from Liberty, HSBC, Virgin Red and Beauty Kitchen UK
Retailers insights from brands including Sainsburys, John Lewis, Poundland, Holland & Barrett, Specsavers, and Liberty London - Far-reaching cross sector appeal – industries represented include Retail, Banking, Food & Drink, Travel, Beauty, Pharma, Aviation, Public Sector, Transport, Utilities, Media and Telecomms
- Senior speaker line-up featuring 10 Directors, 15 Heads and 2 Chief Officers
What Will I Gain From Attending The 10th Annual Industry-Leading Customer Experience – Engaging Journeys, Real Results Conference, London?
Celebrating 10 years of high-impact, high-reward, not-to-be-missed customer experience conferences: building on a full decade of customer-centric conference experiences, this industry-leading, cross-sector event will be the one you do not want to miss
Written by brands for brands – targeted and focused agenda covering 11 hot topics from in-depth industry research with a broad range of CX professionals – uncover brand new, practical, proven, and successful strategies to facilitate new ideas and inspirations
35+ cross-sector senior thought-leader practitioners unite to share their hard-won insights and practical strategies from Retail, Finance, Travel, Aviation, Public Sector, Food & Beverage, Media, Transport, Utilities, Pharma and More
Hot Topic – AI Focus! Don’t miss your chance to equip yourself with the latest practical AI tools and strategies
One efficient day out of the office to maximise value and insights in a time and cost-efficient format
Put your burning questions to the experts themselves: 4 dynamic, interactive cross-sector panel discussions
Grow your network – 2 hours of dedicated networking breaks to make impactful connections with relevant industry peers
- Deep dive into the hottest topics, benchmark trends and ensure your finger is on the pulse: brand new format innovations exclusively for 2025 including practical AI demonstrations, speed networking and facilitated breakout discussions
- Upskill yourself and your team with real-use cases and actionable tips and techniques to revitalise your new CX strategies today
- Critical career growth unlocked with exclusive access to senior CX leaders and unparalleled opportunities to further your productivity, effectiveness, and career success
- Proven delegate ROI with effective and actionable takeaways from cross-sector leaders – the most profitable event you’ll attend in 2025!
Can You Help CX & Customer Professionals Develop Innovative Strategies & Deliver Exceptional ROI?
Book An Exhibition Stand + 2 Delegate Passes:
Book Today: £2,999 + VAT (Saving £2,000)
Standard Rate: £4,999 + VAT
For more information on speaking, exhibition, sponsorship and networking opportunities at The Customer Experience Conference call +44 (0)20 3479 2299 or email partner@thecustomerconference.com
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Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best.
Please send your CV with a covering letter to hr@globalinsightconferences.com
