Customer Experience Conference – Engaging Journeys, Real Results
10th Annual, One-Day, Cross-Sector Conference & Networking Exhibition
One Great George Street, Central London, 18th March 2025
Send Your Team! Book 4 For 3. Call +44 (0)20 3479 2299 For Details.
35 Brand-Side Case Studies In 1 Day: Craft Competitive & Engaging Customer Journeys Using Next-Level Digital, AI, Automation & Personalisation To Drive
Powerful, Profitable & Insight-Led Customer Experience Strategies
35 Customer Experience Experts – Every Customer Journey Interaction In Today’s Market Is Critical: Explore Brand New, Cutting-Edge Insights Into How They Are Fighting Back With Practical Digital, Automation & Personalisation Innovations For Exceptional Customer Experiences In 2025 & Beyond.
Bring Your Team! Send 4 for the price of 3. For group bookings, please call +44 (0)20 3479 2299 for more information.
HOT TOPICS SUMMARY: Deep Dive Into Customer Expectations • Hot New Automation & Digital Tech • Measuring Success: Tangible ROI & Powerful Metrics • Brand New & Exciting Digital Innovation • Next-Level Personalisation • Activate Customer Insights Through Data • Maximise The Customer Voice • AI, Automation & New Tech: Impact & Opportunities • The Roadmap To First-Class Customer Journeys • Internal Customer-Centric Cultures • Sky-High Customer Loyalty, Retention & Engagement • The Future Of CX
What's On The 2025 Agenda?
- AI, Automation & New Tech – Impact, Opportunities & Practical, Proven Applications: Demystify AI and evaluate the proven uses of the latest tech developments with actionable real-use cases
- Deep Dive Into Changing Customer Expectations: Keep pace with constantly changing customer expectations to elevate experiences and stand out from the competitive crowd
- Deliver Amazing CX With Exciting Digital Innovations! Go above and beyond to capture customers, eliminate friction points and enhance retention
- Cutting-Edge Personalisation Strategies: Strike the balance for content and campaigns which match your customer perfectly
- The Roadmap To First-Class Customer Journeys: Actionable strategies for seamless, user-first omnichannel customer journeys
- Activate Customer Insights Through Data: Translate data into clear narratives to deliver the results and improvements customers truly want and need
- Amplify The Voice Of The Customer! Deliver customer-centric growth by collecting and acting upon customer feedback
- Showcase Success With Tangible Metrics & ROI: Demonstrate the value of your customer journeys with the best metrics to tell your strategy’s story
- Exceptional Internal Customer-Centric Cultures: Keep focusing on what’s most important by embedding customer-centricity across all business practices and at every level
- Sky-High Customer Loyalty, Retention & Engagement: Stand tall in the crowded marketplace to generate loyalty, retention, and new customer acquisitions
- Forecasting CX In 2025 & Beyond! Scan the horizon to forecast the imminent developments set to disrupt the world of CX
The Anticipated Industry Gathering Is Back For It’s 10th Year With New, Brand-Side Case Studies, Tackling Hot Topics For 2025:
VIEW THE FULL PROGRAMME
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Celebrating Our 10th Year – Bigger & Better Than Ever!
- Fresh AI focus! New and expanded panel discussion on AI, Automation & New Tech featuring speakers from the BBC, Direct Line, Specsavers, Lyca Mobile and the National Grid
- Practical takeaways from our new Automation case study shared by Vodafone
- An updated look at Personalisation, both online and off, with speakers from Liberty, HSBC, Virgin Red and Beauty Kitchen UK
- Retailers insights from brands including Sainsburys, John Lewis, Poundland, Holland & Barrett, Specsavers and Liberty London
- Far-reaching cross sector appeal – industries represented include Retail, Banking, Food & Drink, Travel, Beauty, Pharma, Aviation, Public Sector, Transport, Utilities, Media and Telecomms
- Senior speaker line-up featuring 10 Directors, 15 Heads and 2 Chief Officers
Don’t Just Take Our Word For It. Find Out What Our Past Delegates Have To Say:
What Will I Gain From Attending The 10th Annual Industry-Leading Customer Experience – Engaging Journeys, Real Results Conference, London?
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Celebrating 10 years of high-impact, high-reward, not-to-be-missed customer experience conferences: building on a full decade of customer-centric conference experiences, this industry-leading, cross-sector event will be the one you do not want to miss
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Written by brands for brands – targeted and focused agenda covering 11 hot topics from in-depth industry research with a broad range of CX professionals – uncover brand new, practical, proven, and successful strategies to facilitate new ideas and inspirations
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35+ cross-sector senior thought-leader practitioners unite to share their hard-won insights and practical strategies from Retail, Finance, Travel, Aviation, Public Sector, Food & Beverage, Media, Transport, Utilities, Pharma and More
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Hot Topic – AI Focus! Don’t miss your chance to equip yourself with the latest practical AI tools and strategies
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One efficient day out of the office to maximise value and insights in a time and cost-efficient format
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Put your burning questions to the experts themselves: 4 dynamic, interactive cross-sector panel discussions
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Grow your network – 2 hours of dedicated networking breaks to make impactful connections with relevant industry peers
- Deep dive into the hottest topics, benchmark trends and ensure your finger is on the pulse: brand new format innovations exclusively for 2025 including practical AI demonstrations, speed networking and facilitated breakout discussions
- Upskill yourself and your team with real-use cases and actionable tips and techniques to revitalise your new CX strategies today
- Critical career growth unlocked with exclusive access to senior CX leaders and unparalleled opportunities to further your productivity, effectiveness, and career success
- Proven delegate ROI with effective and actionable takeaways from cross-sector leaders – the most profitable event you’ll attend in 2025!
Can You Help CX & Customer Professionals Develop Innovative Strategies & Deliver Exceptional ROI?
Book An Exhibition Stand + 2 Delegate Passes Before 5pm Today:
£2,999 + VAT (Saving £2,000)
Standard Rate: £4,999 + VAT
For more information on speaking, exhibition, sponsorship and networking opportunities at The Customer Experience Conference call +44 (0)20 3479 2299 or email partner@thecustomerconference.com
Send 4 delegates for the price of 3 OR send 3 and get your third place half price!
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Please send your CV with a covering letter to hr@globalinsightconferences.com
