Unlock Ever-Changing Insights Into Consumer Habits & Demographics To Power New AI & Tech Applications & Next-Gen, Hyper Personalised Customer Journeys
Refine Your Customer Experience Strategies For Maximum Engagement, Impact & Profit
09.00 GIC Welcome & Morning Co-Chairs’ Opening Remarks
Andrew Fox, Head of Marketing, Aviva
Faye Bailey, CX Assurance Manager, Group Support Centre, Halfords
CUSTOMER EXPECTATIONS IN 2026 & BEYOND – PANEL
FUTURE-PROOF OR FALL BEHIND
09.10 Anticipate Tomorrow’s Customer Demands With Agile, Insight-Driven CX Strategies Today
- Are you ready for what’s next in CX? How are you anticipating evolving customer expectations, from shifting loyalty drivers to demands for seamless, cross-channel experiences?
- What emerging tech is worth your investment? Can you distinguish between hype and truly transformative tools like AI and predictive analytics to future-proof your CX strategy?
- How are leading brands building agile CX operations that not only withstand disruption but prove CX’s value as a strategic, revenue-generating force at board level?
Ron Sachs, Commercial Director Deliveroo Shopping, Deliveroo
Alexandra Barkshire, Director, CX Development & Insights, Mandarin Oriental Hotel Group
Louise Seston, Head of Marketing, Healthcare, Boots UK
Sam White, MD Head of SME Business Banking, Barclays
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