New, Stand-Out Customer Experience Strategies
25+ Senior CX Leaders Unite To Tackle AI Adoption, Journey Design, Measurement, Value & The Human Factors That Drive Loyalty — All In Just 1 Jam-Packed Day In Manchester
Send your team: For more information, please call +44 (0) 203 479 2299 or email info@thecustomerconference.com
1
Harness Practical AI In CX:
Cut through the noise to identify the use cases that actually deliver ROI and build a roadmap your organisation can execute today
2
Balance Automation & Human Connection:
Navigate where AI should lead and where empathy, judgement and trust must remain front and centre
3
Capture The Voice Of Your Customer & Personalise:
Build a VoC programme that goes beyond surveys to drive genuine, closed-loop personalisation at scale
4
Orchestrate Seamless Omnichannel Journeys:
Eliminate friction, disconnects and channel-switching which quietly erode satisfaction and revenue
5
Understand How Customers Actually Think:
Apply behavioural science to redesign the critical moments where empathy, tone and timing matter most
6
Invest In Your Frontline Teams:
Explore the direct link between agent and employee wellbeing, development and the customer experiences they deliver
7
Know What Your Customers Expect In 2026:
Identify the gap between what you think you're delivering and what customers are actually experiencing
8
Turn Data Into Boardroom Decisions:
Build a CX intelligence function that surfaces predictive insight and connects customer behaviour to commercial outcomes
9
Move From Measurement To Mastery:
Replace static satisfaction reporting with dynamic frameworks that quantify CX value and drive strategic investment
10
Build A CX Strategy That Earns Its Seat At The Table:
Connect experience improvements directly to retention, revenue growth and competitive differentiation
New For 2026
- Candid AI Case Studies: Real practitioners share what actually went wrong during deployment — not just what worked
- Empathy Or Efficiency Fireside: The session exploring where automation tips the balance and when human judgment must prevail
- Behavioural Design: Apply cognitive science directly to your own customer journeys in the room
- Employee Experience & CX Fireside: Why your frontline teams are your most powerful — and most overlooked — CX asset
- Customer Voice & Personalisation Keynote: How to capture, close and act on the signals your customers are already sending
- Peer-To-Peer Lunchtime Discussions: Small, senior, off-the-record groups tackling your most pressing real-world challenges
- 3 Interactive Panel Discussions: Put your questions directly to senior practitioners across AI, data, omnichannel and measurement
- 2+ Hours Of Dedicated Networking Throughout The Day
9 Reasons To Discuss With Your Boss Why Your Team Should Attend This Industry-Leading CX Event:
- Senior-only format: a deliberately intimate setting designed for meaningful peer-to-peer exchange, not a crowded expo
- Agenda built from primary research: every session drawn from live interviews with CX practitioners across sectors
- AI without the hype: practical, stage-by-stage guidance on what to implement now and what to avoid
- Candid case studies including what went wrong — the conversations no glossy conference dares to have
- 3 interactive panels putting your questions directly to the people who have already done it
- Peer-to-peer lunchtime roundtables for off-the-record, senior discussion on your real challenges
- Dedicated focus on employee experience, wellbeing and people management — the most underserved topic in CX
- Extensive dedicated networking time to build connections with senior CX professionals from across industries
- The most valuable day out of the office in 2026 — leaving with an actionable personal plan to take back to your team
Who Attends The Customer Experience Conference Manchester
- Chief Customer Officers, Customer Experience Directors and Heads of CX
- Customer Success and Service Delivery Managers
- Voice of Customer and Insight Programme Leads
- Contact Centre and Operations Directors
- Digital, Product and Journey Design Leaders with a CX remit
- Marketing and Personalisation Directors
- HR and People Leaders with responsibility for frontline teams
- Data, Analytics and CX Intelligence professionals
Send 4 delegates for the price of 3 OR send 3 and get your third place half price!*
* This applies to inhouse practitioners only, not agencies and suppliers, and cannot be used in conjunction with any other discounts, including earlybird offers.
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