Customer Experience Conference 2025

The 10th Annual, One-Day Conference & Networking Exhibition 

5th March 2025 | Central London

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Thank You To Our 2024 Speaker Faculty:

35 Customer Experience Directors – Every Customer Journey Interaction In Today’s Market Is Critical: Explore Brand New, Cutting-Edge Insights Into How They Are Fighting Back With Practical Digital, Automation & Personalisation Innovations For Exceptional Customer Experiences In 2024 & Beyond

Our Brand New & Updated 2024 Agenda Includes: Thought-Leader Customer Expectations · Digital Innovation & Experiences · The Impact & Opportunities Of AI  · Mastering New Customer Journeys · Customer Engagement & VOC · Automation & New Technologies · Next-Level Personalisation · Customer Data Insights · Measuring ROI & Metrics · Internal Customer-Centric Cultures · Acquisition, Loyalty & Retention


Keep Pace With Customer Expectations:

Deliver powerful, authentic and meaningful experiences based on the ever-changing expectations, needs and demands of consumers today.


New & Inspiring Digital Innovations & Experiences:

Unlock the latest digital opportunities to deliver rich, tailored and immersive experiences which compliment your brand and skyrocket engagement


The Impact & Opportunities Of AI:

Level up the quality and speed of business processes by maximising the new opportunities AI presents.


Mastering New Customer Journeys & End-To-End Experiences:

Cut out the complexities customers face to ensure smoother journeys and deliver insight-driven improvements.


Skyrocket Customer Engagement, Leverage VOC:

Power engagement and enrich experiences to stand out in the market by effectively leveraging VOC.


Activate Lucrative Customer Insights Through Data: Expertly

Expertly harness your customer data for enviable results by actioning insights to inform future strategies and journey updates.


Maximise Automation & Technologies – In Practice: Powerful

Powerful tech, AI and automation to drive streamlined, world-class CX that cuts through the noise.


Next-Level Personalisation:

Drive insight-driven and customer-centric personalisation strategies to secure sky-high engagement, next-level loyalty and improved retention rates


Measuring ROI, Metrics & Strategic Value: Communicate

Communicate the real commercial value of CX and prove undeniable strategic value.


Ingrain Internal Customer-Centric Cultures:

Identify and establish how you define a truly customer-centric culture to power long-term commercial value that satisfies people and profits.


Fuel Boosted Acquisition, Loyalty & Retention:

Outshine competition, stay relevant, drive engagement and power gold-standard experiences.

The 9th Annual Customer Experience Conference At A Glance


Satisfaction Rate At Our Last Event


Customer Experience Leaders


Insightful Topics


Unmissable, Inspiring Day!

10 Reasons To Attend The 9th Edition Of This Industry-Leading Event

1. Celebrating 9 years of customer experience excellence, insights and inspiration from global brands leading the way – the gathering place for CX professionals wanting to hear from pioneering brand practitioners. Respected Industry Gathering

2. 35 Directors and Heads of Customer Experience from brands speaking in just 1 action-packed day. Senior Thought Leaders

3. Brand new content for 2024 includes the impacts and opportunities presented by AI and how best to measure ROI and metrics. Hot Topics

4. Interactive panel discussions including the impact and opportunities of AI, customer expectations and next-level personalisation. Sharing Insights

5. Bionic CX? Explore how best to maximise the new opportunities AI provides to power up your team’s productivity and improve customer experiences. New 

6. Cross-sector, industry-leading speakers from major brands. Cross-Sector Transferable Lessons

7. Capture best-practice tips and tricks to uncover best-in-class insights and metrics which resonate with authenticity and trustworthiness to improve takeaways from your metrics. – ROI Focus

8. Dedicated networking breaks in an intimate setting allowing you to get closer to the issues that really matter with the CX decision makers that matter. Unmissable Networking

9. Ask, share, learn, debate and reflect on customer acquisition and retention strategies which power exceptional customer loyalty and drive exceptional ROI. Lasting Impact

10. Our brand new tailored and targeted agenda has been compiled in collaboration with your industry peers to ensure it cuts through the noise to the heart of the issues impacting CX professionals today. Collaborative Agenda

Can You Help CX & Customer Professionals Develop Innovative Strategies & Deliver Exceptional ROI?

For more information on speaking, exhibition, sponsorship and networking opportunities at The Customer Experience Conference call +44 (0)20 3479 2299 or email

Book An Exhibition Stand + 2 Delegate Passes:

Book Today: £3,999 + VAT (Saving £1000)
Standard Rate: £4,999 + VAT 

What Our Past Delegates Have To Say

Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. 

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