AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Minimize risk and optimize at speed with our Digital Experience Platform.
Artiwise is an AI-Powered Voice of the Customer platform that drives sustainable customer satisfaction.
By comprehensively analyzing call center conversations, surveys, live chats, social media interactions, reviews, and support tickets, Artiwise converts customer feedback into actionable customer insights and effective strategies. This holistic approach provides a 360-degree view of actionable insights in real time, ensuring sustainable customer satisfaction for businesses.
The foundation of Artiwise’s holistic approach lies in root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions. This enables businesses to make informed and strategic decisions. Artiwise goes beyond traditional solutions, providing businesses with the tools to maximize customer satisfaction and build lasting customer relationships.
Artiwise provides customer satisfaction;
- by increasing Customer Experience with holistic approach
- by conducting VoC analysis through Artificial Intelligence
- by prompting strategic decision making in customer management
As the UK’s largest tracing focused business, we have delivered solutions to a wide range of clients enabling them to trace, verify, and ultimately reconnect with their customers, enabling them to deliver the better customer outcomes.
Chattermill, the Customer Experience Intelligence company, enables leading brands to unlock their customers’ reality. Global enterprises like Amazon, H&M, and Uber rely on Chattermill to operationalize CX data.
Chattermill is the best-in-class AI-powered platform for CX, Product, Marketing, and Support teams to action insights from their customer data at scale, ranked no.1 in multiple G2 categories.
Cowry Consulting is one the world’s leading Behavioural Science consultancies and we’re on a mission to make businesses as human as humanly possible.
We specialise in the financial services, retail and utilities sectors and use behavioural science to add the human touch to
businesses, transforming the customer and employee experience. With a deep understanding of how we all make decisions and think,
Cowry uses behavioural science to help you create elegant and effective experiences for your customers and employees.
We deliver transformational results for our clients, such as Amazon, HSBC, Standard Life, Fidelity, Legal & General, SSE / OVO, Tesco, Walmart, O2, Sky and others.
To date, we’ve helped them improve their customer service, remodel their communications, optimise their UX and improve their health & safety. After conducting a friction audit of your challenge, our team of Behavioural Designers and Choice Architects translate these into fluent behavioural designs. We use the latest thinking in behavioural science which together we practically apply to your business. We are a team of behavioural economists, psychologists and cognitive scientists with a passion and skill for behaviour change. If you would like to know more, please get in touch for a chat about how we can collaborate.
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio DNA.
Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales and service), industry workflows for 20 verticals and marketplace add-ons. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals.
Our customers enjoy the freedom to own their automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code and a universe of ready-to-use templates and connectors.
Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 25 countries. Creatio has long-lasting relationships with thousands of customers and partners with 700 GSIs and local integrators.
NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
OpenText Digital Experience software solutions help organisations deliver seamless customer communications and omnichannel experiences. OpenText Digital Experience cloud offers a set of integrated solutions that focus on delivering highly personalised content and customer engagement along a continuous customer journey for a successful customer experience strategy
OpenText™ is The Information Company. We power and protect information to elevate every person and every organisation to gain the information advantage. For more information about OpenText (NASDAQ/TSX: OTEX).
The Foundation is the customer-led growth company, helping brands and businesses pioneer on behalf of customers.
Since 1999, the proudly independent consultancy has helped clients of all sizes and sectors, B2B and B2C, to make things better for customers. They work across business challenges critical to customer-led success, from strategy and insight to innovation and customer experience management.
Recent and long-standing clients include HSBC, Jaguar Land Rover, The Body Shop, Morrisons, Harvey Nichols, Metro Bank, John Lewis and The National Trust.
Beyond their client work, The Foundation are on a mission to inspire and equip more individuals and organisations to pioneer on behalf of customers: They run a quarterly event – The Foundation Forum – to give a platform for customer pioneers to tell their stories and create debate around the myths and challenges; bring together ambitious customer-led advocates in their Customer Pioneer Community; and support the next generation of business leaders through their work with Young Enterprise.
Oh, and in 2021 their founder, Charlie Dawson, published a book – The Customer Copernicus – on how to be customer-led, in conjunction with the International Institute for Management Development.
They know what it takes to become a customer pioneer. They literally wrote the book on it.
SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices.
Learn more at surveymonkey.com
We’re Transform. We turn tech and data into competitive advantage and social impact for the world’s most complex organisations, both public and private. We love creating real change, optimising services, driving business growth or realising social change.
We’ve been shaping the transformation of the UK’s public sector for the past 15 years, from writing the Martha Lane-Fox report, to setting up the first digital services at the Home Office, transforming the nation’s health through Couch-to-5k, redesigning the court appeals for asylum seekers at HM Courts and Tribunal Services and helping the Department for Education handle highly sensitive data collected from around 8 million pupils across the country.
In the private sector, we’ve supported Avon in their shift to the digital world, used CRM management to reduce water supply interruptions for Anglian Water, created a Single Customer View for Domino’s clients and personalised the car ownership experience for Toyota’s car owners.
That’s what gets us out of bed every day. We hope you feel the same. We’re part of the Next 15 group, a multi-national organisation spanning over 25 brands. Brands like ours, looking to stand out from the crowd as they deliver best in class work for their clients.
Verint understands the compliance challenges organisations face, particularly around the lifecycle of data, increased complexity, and the need to journey towards a proactive, risk-based approach to communications compliance. We create solutions that put your employees – wherever they are, whenever they’re working, and however, they are communicating – at the centre of your compliance regime.
Unlike most recording vendors that focus solely on capturing the voice, we are bridging the ‘compliance gap’ created by the additional communication modes that advanced UC platforms such as Microsoft Teams and Zoom offer (IM, video, voice etc). We support a framework that captures, analyses, and validates all communications, partnering with smart RegTech firms to offer proactive risk controls and advanced surveillance solutions. We believe in creating proactive solutions that mitigate risk, keep pace with regulations, and maintain internal compliance. The Verint solution protects your brand now and in the future, preparing you for what we dubbed as Human Compliance – the next new horizon for compliance, going beyond recording devices and interactions, and shifting focus from technologies to the alignment of data around people.
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. The company was conceived in Copenhagen, Denmark and today operates in more than 20 countries around the world.