Our Partners
Capita is one of Europe’s leading business process outsourcing providers. We provide transformational customer experience management services that are driven by data, enabled by technology, powered by people.
Blending cutting-edge AI and automation with deep operational expertise to create agile, intelligent, and customer-focused contact centre solutions.
With a strong tech partner ecosystem and a legacy of delivering complex change, Capita’s ability to embed innovation meaningfully, drives efficiency, growth, and customer satisfaction across more than 100 million customer interactions annually.
CCA Global is the leading professional network for customer service and CX leaders.
For over 30 years, CCA Global has been helping organisations improve customer experiences while fostering a positive and supportive workplace. CCA services and solutions reflect these values and are available through a flexible membership programme designed to help leaders achieve lasting success and drive meaningful impact.
Through thought leadership, industry insights, and innovation, we help organisations navigate emerging challenges – leveraging AI, enhancing employee engagement, and building customer trust. We connect customer service and contact centre leaders, providing a platform for knowledge sharing, benchmarking, and best practice development.
More than just a resource, CCA Global is a dynamic hub where professionals come together to shape the future of customer interactions, ensuring businesses remain competitive, people-focused, and ahead of industry trends. For further information visit: www.cca-global.com
Inviqa and Commerce are working together to help organisations create responsible, connected digital experiences that drive meaningful growth. Together we support businesses that want to deepen customer relationships, unlock the value of their data, and deliver seamless experiences across every touchpoint.
About Inviqa
Inviqa is a full-stack digital product agency delivering responsible digital experiences that transform customer relationships. As part of Havas, we combine strategy, insight, design, and engineering to serve ambitious, customer-obsessed organisations like Starbucks, Arsenal FC and Guide Dogs. Our work is underpinned by best-in-class technology and agile methodologies to create meaningful, measurable impact.
About Commerce
Commerce empowers businesses to innovate, grow, and thrive by providing an open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, Commerce connects the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalised experiences across every channel, and adapt swiftly to an ever-changing market.
Moneypenny: Extraordinary people delivering customer service provision
More and more of the UK’s leading brands are using a Bespoke Customer Team from Moneypenny. We hand-pick five, ten, even as many as thirty customer service agents to represent you 24/7 and deliver seamless experiences on your behalf through omnichannel provision. Working exclusively for you, they’ll log into your own systems to answer calls and emails, respond on social media, manage your live chat, process orders, take payments and more. As an extension of your brand, your dedicated engagement team will save on recruitment and employment costs, allow you to drive considerable innovation and efficiencies, and guarantee an exceptional customer experience.
- Overflow and fully outsourced omnichannel provision
- End-to-end customer journey management
- High volume customer contact resolution
- 24-hour availability and dispatching
Talk to us today
Let’s discuss your requirements in more detail, and together we’ll scope out your vision.
0333 202 1005
hello@moneypenny.co.uk
moneypenny.co.uk
Odigo is a French global software vendor providing Contact Centre as a Service (CCaaS) and Customer Experience as a Service (CXaaS) solutions that enhance interactions between brands and their customers. A pioneer of customer experience in France and today one of the European leaders, Odigo has supported more than 250 large enterprises across over 100 countries for nearly 40 years, with a team of 680 employees and revenue exceeding €160 million.
Driven by a strong sense of professionalism, pragmatism, and creativity, Odigo stands out with the unmatched reliability and robustness of its solution, delivering the best voice quality on the market. Our experts help public and private organisations choose and deploy customer engagement models and the right AI to ensure maximum performance and customer satisfaction.
To find out more, visit: https://www.odigo.com/en-gb/
Founded in 1992, Opus Technology is the UK’s largest independently owned managed service provider supporting businesses nationwide across both the public and private sectors. As a specialist contact centre solutions provider, we partner only with leading vendors and remain technology-agnostic, ensuring every client receives solutions tailored to their unique needs. Our expertise spans contact centre, unified communications, managed IT, cybersecurity, mobile, IoT, and document services. Partnering with Five9, 8×8, Gamma, Microsoft and Cirrus, we deliver unrivalled technology, communications and ongoing support. Opus is also the only UK MSP awarded the Institute of Customer Service ServiceMark accreditation with distinction for exceptional customer service.
The customer experience landscape is evolving, and the key to winning is intelligent, efficient, and truly personalised support. At The SaaSy People, we don’t just implement software—we architect CX strategies that drive unparalleled business results.
We are a team of certified Fin experts dedicated to helping companies maximise their investment in the world’s leading Customer Communications Platform. Having completed hundreds of implementations, migrations, and optimisations for businesses around the globe, we are uniquely positioned to transform your support operation.
The buzzword is AI, but the solution is Fin, your revolutionary AI Agent. Fin is not just an automated AI Agent; it’s a sophisticated tool that enables businesses to deliver immediate, personalised, high-quality answers 24/7.
Ready to unlock the full power of Fin? The SaaSy People are your trusted partner. Let’s build a truly intelligent CX together.
SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com.
Treasure Data provides global brands the trusted data foundation and intelligence to know and engage every customer with hyper-personalized experiences. The company’s Intelligent CDP, AI Agent Foundry, and AI Marketing Cloud together form the AI-native marketing platform to help companies reduce total cost of ownership and power revenue growth through more relevant engagement and AI decisioning. Visit www.treasuredata.com to learn more.
UserTesting enables organizations to craft exceptional customer experiences through actionable human insights. With the world’s strongest participant network, AI-driven insights, comprehensive feedback solutions, and expert-level services, enterprises can validate decisions, co-innovate at scale, and accelerate their path to better products and experiences. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting is the partner of choice for businesses committed to delivering experiences customers love. Learn more at www.usertesting.com.
Verint® is a leader in Customer Experience (CX) Automation. The world’s most iconic brands— including more than 80 of the Fortune 100 companies—rely on Verint Open Platform to achieve stronger, faster AI Business Outcomes, Now™ that reduce costs and elevate CX.
With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not sustainable solutions, organizations recognize the need for AI-powered platforms and CX Automation to achieve their strategic objectives and realize significant ROI.