Deliver Stand-Out CX That Converts, Retains & Delights:
Insight-Led Customer Experience Strategies Which Harness AI-Driven Innovation, Hyper-Personalisation & Seamless Journeys To Win Loyalty, Deepen Engagement & Accelerate Growth
A One-Day, Industry-Led Conference & Networking Exhibition, Pendulum Hotel Manchester, 11th November 2025
25+ CX Leaders Share The Innovations Shaping The Future Of Customer Experience – From Hyper-Personalisation & AI-Powered Journeys To Omnichannel Excellence, Automation & Data-Driven Growth In 2025 & Beyond!
Reimagining Digital Innovation • Elevating Customer Journeys • Automation & Emerging Tech • Proving CX ROI: Metrics That Matter • Embedding Customer-Centricity • Quantifying The Customer Voice • Turning Insight Into Action • Genuine Customer Engagement • Hyper-Personalisation & Human Touchpoints • Exceeding Sky-High Expectations • The Future Of CX: Trends To Watch
View The Full Programme
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The Customer Experience Manchester Conference is the must-attend event for CX leaders and innovators across the UK. After 10 successful years in London, we’re bringing the industry’s most trusted CX event to the North. In just one day, unlock fresh, practical strategies to elevate end-to-end journeys, boost satisfaction, and deliver measurable business impact. Hear from the brands redefining CX, explore the trends shaping 2025 and beyond, and connect with fellow customer-obsessed professionals driving real change.
1
AI, Automation & Emerging Tech In Action:
Go beyond the buzz and see how real brands are scaling AI, predictive analytics and intelligent automation to boost speed, relevance and satisfaction
2
Digital CX Innovation That Delivers:
Unlock seamless, stand-out digital experiences with adaptive platforms, unified journeys, and smart personalisation that flex with customer needs
3
Personalisation That Feels Human:
Craft tailored, emotionally intelligent experiences at scale by blending data-driven insight with genuine human empathy
4
Smarter Journeys That Build Loyalty:
Redesign high-impact moments across the end-to-end journey using emotion mapping, behavioural data, and friction-free omnichannel flows
5
Proving ROI With CX Metrics That Matter:
Ditch vanity metrics and learn how to measure what really counts – CXs impact on loyalty, retention, and bottom-line growth
6
Human-Centric CX In A Tech-Driven World:
Keep empathy, tone and timing front and centre while delivering personalised, high-touch experiences at scale
7
Customer-Centricity That Transforms Culture:
Hardwire customer-first thinking into every team, process, and decision-making framework across your organisation
8
Turning Insight Into Impact:
Transform voice-of-customer, behavioural and transactional data into real-time, actionable CX strategies that drive loyalty and reduce churn
9
Next-Level Engagement & Retention:
Reignite connection and retention with emotionally intelligent touchpoints, personalised rewards and proactive re-engagement strategies
10
Meet Rising Customer Expectations:
Stay ahead of fast-evolving demands with CX strategies that deliver speed, personalisation, and trust at every touchpoint
Brand New For 2025:
After 10 Years Of CX Success In London, We’re Heading North!
After a decade of sold-out events in the capital, the Customer Experience Conference is coming to Manchester for the very first time – and we’re bringing new features, fresh formats, and the same high-impact learning experience that made London a must-attend.
- NEW for Manchester – AI, Automation & Human-Centric CX in Focus
- 3 interactive panels – ask the tough questions, hear unfiltered insights from those on the CX frontline
- All-new ‘Ideas into Action’ reflection session – leave with clear next steps for your team in 2025
- Dedicated speed networking – meet your CX peers and expand your Northern network
- Peer discussion zones – back by popular demand and brand new for our Manchester debut!
What Will I Gain From Attending The Customer Experience Conference Manchester?
- New Thinking, Proven Success: Benefit from 10 years of sell-out London events as we bring the same expert-led, results-driven CX strategies to the North for the first time
- Fresh CX Ideas You Can Action Immediately: Walk away with practical, proven tools and tactics to optimise journeys, boost satisfaction, and drive measurable business impact
- Customer-Centric Innovation: Discover the latest in CX tech, AI, and automation and how to balance them with the human touchpoints that truly build loyalty
- One Day, Maximum Value: A power-packed agenda of case studies, panels, and real-world strategies crafted to deliver big impact in just one day
- Designed For CX Leaders, By CX Experts: Join 25+ trailblazing speakers sharing hard-won lessons, tested strategies, and stand-out innovations shaping the future of customer experience
- Build Your Northern CX Network: Expand your professional connections with speed networking and peer-led roundtables tailored for CX professionals across the UK
- Real Conversations, Real Solutions: Engage in interactive panels and Q&A’s designed to tackle your most pressing CX challenges
- Benchmark Against The Best: Hear how leading brands are adapting to rising customer expectations and learn how your approach compares
- Stay Ahead Of The Curve: From shifting consumer behaviours to emerging trends, prepare for what’s next in CX… before your competitors do!
Send 4 delegates for the price of 3 OR send 3 and get your third place half price!*
* This applies to inhouse practitioners only, not agencies and suppliers, and cannot be used in conjunction with any other discounts, including earlybird offers.
Speak, Sponsor Or Exhibit - Get Involved In The Customer Experience Conference Manchester
Can You Help Supercharge Customer Experience?
Discover how you can be a part of this exciting conference and get your expertise in front of your target audience.
Packages Include; Main Stage Speaking, One-To-One Meetings, Exhibition Area.
Book Today & Save £2,000: £2,999+VAT
(Standard Rate: £4,999+VAT)
For more information on how to get involved please call +44 (0)20 3479 2299 or email partner@thecustomerconference.com
At Global Insight Conferences, we have exciting offers and news about our upcoming events that we hope you’d like to hear about! We will use your information to predict what you might be interested in. We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.
Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.
Don’t Just Take Our Word For It. Find Out What Our Past Delegates Have To Say:
Join Us At Our Sister Events
Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best.
Please send your CV with a covering letter to hr@globalinsightconferences.com
