Reimagine CX With Intelligent AI, Smarter Data, Seamless Journeys & Human-Led Innovation To Drive Loyalty & Commercial Value
More Than Just A Conference:
Meet The Speakers. Engage With The Audience. Share Ideas: Connect Directly With CX Leaders & Speakers Throughout The Day, Exchange Ideas, Benchmark Challenges & Build Relationships That Go Beyond A Quick Conversation On The Exhibition Floor.
Less Noise More Action! 30+ Senior CX Leaders Unite To Tackle The Future Of Customer Experience From AI & Seamless Customer Journey Design To Personalisation, Customer Data, Measurement & Human-Led CX – All In 1 Insight-Packed Day In London
Download The Full Agenda
At Global Insight Conferences, we have exciting offers and news about our upcoming events and news that we hope you'd like to hear about! We will use your information to predict what you might be interested in. We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.
Join Us At
The Customer Experience
Engaging Journeys, Real Results Conference
In Manchester On 12th November 2026
Beyond The AI Hype: Implementing Innovation That Delivers ROI ■ Stop Making Customers Work: Designing Seamless Customer Journeys ■ Winning CX Buy-In: Getting Senior Stakeholders On Board ■ Harnessing Smarter Data, Insights & Analytics ■ Personalisation That Performs ■ The Voice Of The Customer: Turning Insight Into Change ■ Redefining CX: Keeping Pace With Evolving Customer Expectations ■ From Acquisition To Loyalty: Conversion, Retention & Growth ■ CX By The Numbers: Measure What Matters ■ Human-Led & AI-Assisted CX Strategies ■ The Omni-Channel Experience: Connecting Every Touchpoint ■ What’s Next For CX? Anticipating The CX Of Tomorrow
1
AI, Automation & New Tech- Impact, Opportunities & Practical Applications:
Demystify AI, uncover proven use cases and explore how new technology can transform customer experiences and deliver measurable ROI
2
Seamless Customer Journeys:
Remove friction, break down silos and connect every stage of the journey to create smoother experiences that strengthen customer loyalty
3
Winning CX Buy-In & Driving Meaningful Change:
Turn customer insight into compelling business cases, demonstrate commercial impact and secure senior stakeholder support
4
Smarter Customer Data, Insights & Analytics:
Break down data silos, build a deeper understanding of your customers, and turn actionable insight into meaningful CX improvements
5
Cutting-Edge Personalisation:
Harness customer data and insight to deliver more relevant and engaging experiences that drive action and loyalty
6
Amplify The Voice Of The Customer:
Capture meaningful customer feedback, turn insight into action, and deliver more personalised, inclusive, and connected experiences
7
Evolving Customer Expectations:
Navigate shifting needs, generational differences and rising demands to deliver appropriate, accessible and value-driven experiences
8
Customer Loyalty, Retention & Sustainable Growth:
Connect insight across the customer lifecycle to strengthen engagement, reduce churn and maximise long-term customer value
9
CX Metrics, Measurement & ROI:
Connect customer data, journey metrics and consumer feedback to demonstrate the true impact of CX and build the case for continued investment
10
Human-Led & AI-Assisted CX:
Balance AI innovation with empathy, human connection and trusted support to create inclusive and customer-centric experiences
11
The Omni-Channel Experience:
Connect channels, data and touchpoints to deliver consistent, seamless experiences wherever and whenever customers choose to engage
12
The Future Of Customer Experience:
Look ahead to the technologies, trends and changing expectations set to reshape CX and create more personalised, proactive experiences
Send your team: For more information, please call +44 (0) 203 479 2299 or email info@thecustomerconference.com
What’s New For 2027?
- 12+ CX-Focused Sessions Shaped By New Industry Research: Covering AI, Customer Journeys, Personalisation, Data, Loyalty, Measurement & The Future Of CX
- Practical AI Use Cases: Explore Proven Applications & Actionable CX Insights
- Meet The Speakers: Get Beyond The Stage To Connect Directly With Senior CX Leaders, Ask Questions & Gain First-Hand Insights Into Their Experiences
- 3 Interactive Panels: Debate Key CX Challenges, Hear Multiple Perspectives & Put Your Questions To Industry Experts With Live Audience Q&A
- Fireside Chat With Senior CX Leaders Sharing Real-World Strategies & Lessons
- Dedicated Networking Opportunities To Benchmark, Share Ideas & Build Valuable Industry Connections
- New Speakers, Fresh Strategies: Hear From New CX Leaders & Discover Fresh Perspectives, Innovative Approaches & Proven Strategies To Take Back To Your Organisation
- Cross-Sector Thinking: Learn From CX Leaders Across Industries, Challenge Your Thinking & Take Proven Ideas Back To Your Organisation
Don’t Just Take Our Word For It. Find Out What Our Past Delegates Have To Say:
One Day. One Focus. The Complete CX Picture & Why You Cannot Miss The 12th Annual Customer Experience Conference:
- Celebrating 12 Years Of High-Quality, High-Impact CX Conferences: Building on 12 years of customer-centric events, this industry-leading, cross-sector conference delivers a powerful day of fresh insights, practical strategies and proven approaches you won’t want to miss
- No More Choosing Which Sessions To Miss! Our focused programme brings together the critical CX topics shaping 2027- so you can explore the full landscape without missing out on the conversations that matter
- Written By Brands, For Brands: Gain practical, proven strategies and fresh ideas from senior practitioners tackling real-world CX challenges across customer journeys, AI, data, personalisation, loyalty, retention and digital transformation
- A Brand-New, Research-Led CX Agenda: Explore 12+ sessions shaped by fresh industry research, uncovering the biggest challenges, priorities and opportunities currently shaping customer experience
- 30+ Senior CX & Customer Leaders Under One Roof: Hear directly from experienced leaders across Virgin Active, LUSH, Virgin Media O2, The AA, Expedia Group, Evri, Specsavers, Holiday Extras, and many more
- Take Practical Strategies Back To Your Organisation: Leave with actionable ideas, proven approaches and fresh inspiration from senior customer leaders that can be applied to your CX strategy from day one
- Hot Topic – AI & The Future Of CX: Move beyond the hype and explore practical AI applications, proven use cases, responsible innovation and the opportunities to create more proactive customer experiences
- Connect With Relevant CX Peers: Make valuable connections, benchmark your approach and exchange ideas with customer experience professionals from across sectors
- Put Your Burning Questions To The Experts: Get involved in dynamic, interactive panel discussions covering the biggest challenges and opportunities facing customer experience today
- One Efficient Day Out Of The Office: Access a full day of high-impact CX insight, networking and practical takeaways in a focused, time and cost-efficient format
- Proven delegate ROI with effective and actionable takeaways from cross-sector leaders- the most profitable event you’ll attend in 2027!
Who Attends The Customer Experience London Conference?
Maximise Your Team's Impact
Send 4 delegates for the price of 3 OR get your third ticket at 50% off.* To register your team now and benefit from huge group savings, speak to the team.
Call: +44 (0)20 3479 2299
Email: info@thecustomerconference.com
*This applies to in-house practitioners only, not agencies and suppliers, and cannot be used in conjunction with any other discounts, including earlybird offers.
Partner With Us
Interested In Speaking, Sponsoring, Hosting One-to-One Meetings Or Exhibiting?
For more information on how to get involved, enter your details to receive the full partnership brochure or contact the team directly below.
At Global Insight Conferences, we have exciting offers and news about our upcoming events and news that we hope you’d like to hear about! We will use your information to predict what you might be interested in.
We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.
Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.
The Customer Experience Advisory Board 2027:
Programme curated in collaboration with 20 CX, CRM, marketing, and loyalty visionaries from across the UK and Europe.
Programme curated in collaboration with 20 CX, CRM, marketing, and loyalty visionaries from across the UK and Europe.
We are so appreciative to those who took the time to help build the agenda of this industry-leading conference. Without these inspirational insights, this event would not be possible!
Join Us At Our Sister Events
Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best.
Please send your CV with a covering letter to hr@globalinsightconferences.com
