Reimagine CX With Intelligent AI, Smarter Data, Seamless Journeys & Human-Led Innovation To Drive Loyalty & Commercial Value
Explore The Latest Strategies For Personalisation, Customer Insight, Measurement, Loyalty & The Future Of CX - All In One Focused Day.
Meet The Speakers. Engage With The Audience. Share New Ideas.
Connect Directly With CX Leaders & Speakers Throughout The Day, Exchange Ideas, Benchmark Challenges & Build Relationships That Go Beyond A Quick Conversation On The Exhibition Floor.
AI, Automation & New Tech- Impact, Opportunities & Practical Applications:
Demystify AI, uncover proven use cases and explore how new technology can transform customer experiences and deliver measurable ROI
02Seamless Customer Journeys:
Remove friction, break down silos and connect every stage of the journey to create smoother experiences that strengthen customer loyalty
03Winning CX Buy-In & Driving Meaningful Change:
Turn customer insight into compelling business cases, demonstrate commercial impact and secure senior stakeholder support
04Smarter Customer Data, Insights & Analytics:
Break down data silos, build a deeper understanding of your customers, and turn actionable insight into meaningful CX improvements
05Cutting-Edge Personalisation:
Harness customer data and insight to deliver more relevant and engaging experiences that drive action and loyalty
06Amplify The Voice Of The Customer:
Capture meaningful customer feedback, turn insight into action, and deliver more personalised, inclusive, and connected experiences
07Evolving Customer Expectations:
Navigate shifting needs, generational differences and rising demands to deliver appropriate, accessible and value-driven experiences
08Customer Loyalty, Retention & Sustainable Growth:
Connect insight across the customer lifecycle to strengthen engagement, reduce churn and maximise long-term customer value
09CX Metrics, Measurement & ROI:
Connect customer data, journey metrics and consumer feedback to demonstrate the true impact of CX and build the case for continued investment
10Human-Led & AI-Assisted CX:
Balance AI innovation with empathy, human connection and trusted support to create inclusive and customer-centric experiences
11The Omni-Channel Experience:
Connect channels, data and touchpoints to deliver consistent, seamless experiences wherever and whenever customers choose to engage
12The Future Of Customer Experience:
Look ahead to the technologies, trends and changing expectations set to reshape CX and create more personalised, proactive experiences
Download The Full Agenda
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What’s New For 2027?
Engaging Journeys, Real ResultsCX-Focused Sessions Shaped By New Industry Research: Covering AI, Customer Journeys, Personalisation, Data, Loyalty, Measurement & The Future Of CX
Interactive Panels: Debate Key CX Challenges, Hear Multiple Perspectives & Put Your Questions To Industry Experts With Live Audience Q&A
Explore Proven Applications & Actionable CX Insights
Get Beyond The Stage To Connect Directly With Senior CX Leaders, Ask Questions & Gain First-Hand Insights Into Their Experiences
With Senior CX Leaders Sharing Real-World Strategies & Lessons
To Benchmark, Share Ideas & Build Valuable Industry Connections
Hear From New CX Leaders & Discover Fresh Perspectives, Innovative Approaches & Proven Strategies To Take Back To Your Organisation
Learn From CX Leaders Across Industries, Challenge Your Thinking & Take Proven Ideas Back To Your Organisation
One Day. One Focus: The Complete CX Picture & Why You Cannot Miss The 12th Annual Customer Experience Conference
Celebrating 12 Years Of High-Quality, High-Impact CX Conferences:
Building on 12 years of customer-centric events, this industry-leading, cross-sector conference delivers a powerful day of fresh insights, practical strategies and proven approaches you won’t want to miss
No More Choosing Which Sessions To Miss!
Our focused programme brings together the critical CX topics shaping 2027- so you can explore the full landscape without missing out on the conversations that matter
Written By Brands, For Brands:
Gain practical, proven strategies and fresh ideas from senior practitioners tackling real-world CX challenges across customer journeys, AI, data, personalisation, loyalty, retention and digital transformation
A Brand-New, Research-Led CX Agenda:
Explore 12+ sessions shaped by fresh industry research, uncovering the biggest challenges, priorities and opportunities currently shaping customer experience
28+ Senior CX & Customer Leaders Under One Roof:
Hear directly from experienced leaders across Virgin Active, LUSH, Virgin Media O2, The AA, Expedia Group, Evri, Specsavers, Holiday Extras, and many more
Take Practical Strategies Back To Your Organisation:
Leave with actionable ideas, proven approaches and fresh inspiration from senior customer leaders that can be applied to your CX strategy from day one
Hot Topic – AI & The Future Of CX:
Move beyond the hype and explore practical AI applications, proven use cases, responsible innovation and the opportunities to create more proactive customer experiences
Connect With Relevant CX Peers:
Make valuable connections, benchmark your approach and exchange ideas with customer experience professionals from across sectors
Put Your Burning Questions To The Experts:
Get involved in dynamic, interactive panel discussions covering the biggest challenges and opportunities facing customer experience today
One Efficient Day Out Of The Office:
Access a full day of high-impact CX insight, networking and practical takeaways in a focused, time and cost-efficient format
Proven delegate ROI
with effective and actionable takeaways from cross-sector leaders- the most profitable event you’ll attend in 2027!
Great content and speakers with real-life lessons to share.
Definitely worth attending!
Great range of speakers and very interesting! Learnt lots to implement in the business.
Great, love being a part of empowering and inspiring others.
Thought provoking and good for networking.
I left super motivated, inspirational!
One of the best conferences I have been to!
A really insightful conference with an all-star cast of speakers.
Partner With Us
Interested In Speaking, Sponsoring, Hosting One-to-One Meetings Or Exhibiting?
For more information on how to get involved, enter your details to receive the full partnership brochure or contact the team directly below.
A defined presence in the room, combining visibility with direct access to the delegation.
Enter Your Details To Receive Your Brochure
At Global Insight Conferences, we have exciting offers and news about our upcoming events and news that we hope you’d like to hear about! We will use your information to predict what you might be interested in.
We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.
Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.
The Customer Experience Advisory Board 2027
Programme curated in collaboration with 20 CX, CRM, marketing, and loyalty visionaries from across the UK and Europe.
We are so appreciative to those who took the time to help build the agenda of this industry-leading conference. Without these inspirational insights, this event would not be possible!
Join Us At The Manchester Edition Of The Customer Experience Conference On 12th November 2026
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Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best.