Our Partners
ArvatoConnect partners with leading brands and organisations to transform customer, colleague and citizen experiences, while delivering measurable, lasting outcomes. By embedding innovative technologies and placing AI at the core, we help clients move further, faster, and unlock real operational and business impact.
With a tech-agnostic approach, we integrate the right platforms, data and customer journeys into intelligent, cohesive ecosystems, powered by deep partnerships and our own evolving digital capabilities. From highly regulated industries to the public sector, we deliver secure, ethical and compliant transformation at pace.
A division of Bertelsmann, ArvatoConnect employs approximately 800 people in the UK and is headquartered in Datchet, with other offices in Swansea, Newcastle and Willerby.
Augmented Hearing – Enhancing Conversations with AI-Powered Noise Reduction
At Augmented Hearing, we blend cutting-edge AI technology with decades of acoustic expertise to transform how businesses communicate. Founded by sound/audio engineers from the hearing aid industry, we develop innovative software solutions that create clearer, more effective conversations in noisy environments. With the introduction of AI technology audio quality can.
Our flagship product, Sharpi, is an advanced AI software filter that reduces background noise in real time—improving call quality for customer service, sales, support teams, and even remote or open-office settings. Companies like Bosch and 112-callcenters across 10+ countries already experience up to 25% shorter call times on noisy calls, increased customer satisfaction, and happier, less stressed employees.
Join us for a live demo and discover how Sharpi seamlessly integrates with your existing telephony systems, delivering instant improvements without disruptions. We also offer a free 30-day trial and share inspiring success stories from industry peers.
Let’s make your conversations sharper, shorter, and more effective. We look forward to meeting you.
Columbus is a consultancy company helping organisations drive business value by defining, executing, and evolving the entire business. By delivering digital value through human intelligence, we enable our customers to innovate and grow. With more than 1,500 employees, we guide our customers through their digital transformation and deliver lasting value within the manufacturing, retail and distribution, food, and life sciences industries. We advise, implement, and manage business-critical solutions within Cloud Services, ERP, Customer Experience (Sales, Marketing, Customer Service and Field Service) Data & AI, Digital Commerce, Business Process Automation, Enterprise Information Management, Cybersecurity and more. With headquarters in Denmark and a global presence, we ensure local delivery of our services on a global scale.
The Harris Poll UK, A Stagwell Company, is a leading market research company that provides some of the UK’s best-loved brands with game-changing insights. We utilise a combination of proprietary software and advisory services to deliver data insights via custom service models. We help our clients make informed decisions based on our in-depth industry expertise and our continual exploration of evolving consumer needs and priorities. We know that when a company’s Business Strategy and Customer Strategy are one and the same, their brand and their employees are better placed to succeed.
NSN makes it simple for brands to support customers facing life challenges beyond their control by signposting them to trusted external services. Home to the UK’s largest human-vetted directory of support providers, NSN creates fully customisable “one-stop-shop” support websites that enable organisations to:
- Signpost customers to the right help when issues fall outside their own expertise
- Showcase their own initiatives and partnerships that strengthen customer support
- Gain new, valuable data about customer support needs, outcomes, and preferences
Find out more at nsn.org.uk
SmartSurvey: Transform Customer Feedback into Actionable Intelligence
SmartSurvey empowers over 600,000 users worldwide to capture, analyse, and act on customer feedback in real-time. Our enterprise CX platform goes beyond basic surveys to deliver comprehensive programme management.
Real-Time CX Intelligence
Track NPS, CSAT, and CES metrics through dynamic dashboards that update instantly. Our AI-powered sentiment analysis reveals emotions behind responses, while thematic analysis transforms thousands of comments into actionable themes in seconds – surfacing issues before they escalate.
Close Every Loop
Our integrated Case Management ensures no feedback falls through cracks. When customers provide low scores, teams can instantly create cases, assign ownership, and communicate directly with respondents without leaving the platform. Transform detractors into promoters through systematic follow-up and resolution tracking.
Enterprise-Ready, FSQS-Accredited
Perfect for financial services, we’re FSQS-accredited, ISO 27001 certified, and maintain 98/100 Security Scorecard rating. UK-hosted data ensures complete compliance. With 293+ integrations and multi-channel distribution, SmartSurvey seamlessly fits your tech stack.
Real Partnership
Our UK-based team provides genuine support via chat, phone, and email. Transparent pricing, managed services available, and we guide you through implementation and beyond.
Join Allianz, Co-op Insurance, AXA, and thousands more who trust SmartSurvey to power their customer experience strategies.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,800 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 60% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more at www.zendesk.com.