Our Partners
Adoreboard is an AI-native platform that turns customer experience into revenue impact.
Built for enterprise CX and insight leaders, Adoreboard goes beyond satisfaction scores and sentiment to show which customer issues matter most, what they are worth and what to fix first. Its proprietary AI analyses all of an organisation’s customer feedback across every CX channel, not a sample, quantifying Trust and linking it to revenue growth and churn risk. The result is Customer Revenue Impact: revenue-ranked, board-ready priorities in minutes, not months.
Trust matters because it predicts what customers do next. In a validation study for a major North American telecommunications provider, Adoreboard’s emotion-based measurement predicted churn with 86% accuracy, landing within 1% of actual historical churn. The Bicester Collection used Adoreboard to find the Trust drivers that matter most to spend, and lifted spend per visit by $7.56.
Global brands including Allstate, Bank of Ireland and The Bicester Collection use Adoreboard to save analysis time, reduce costs and grow revenue from customer experience. A spin-out of Queen’s University Belfast, grounded in two decades of academic research in human trust, Adoreboard is ISO 27001 certified, and its research on accelerated feedback analysis was selected by NVIDIA for presentation at GTC 2026.
At the Customer Experience Conference Manchester, Founder and CEO Chris Johnston speaks on the main stage at 10:20, and the Adoreboard team will be on the stand all day.
More info: www.adoreboard.com
Inlights.io helps brands win attention in the inbox and turn it into revenue.
We create personalisation that moves in email, for every customer. They notice, they engage, they buy again. Measured against a control. Sent through the existing ESP and CRM you already use, with zero development.
Working with brands such as Boden, Dr. Martens, Halfords, Manchester United and Hotel Chocolat, delivering incremental revenue across automated flows and BAU campaigns.
Using any variables, we put the customer at the heart of the email: their name, their dog, their shirt number, their local store, their moment. Every customer gets a moment made for them, right in the inbox, not behind a click.
Founded by John Smith, who has worked in personalisation for over 25 years and built and sold two ecommerce brands, GettingPersonal and Yappy. Brands now work with us to make their customers fall in love with email again.
Mention Me is the referral marketing platform trusted by brands such as Puma, PlayStation, Michael Kors and Charlotte Tilbury. Over 15 years, it has helped more than 500 brands win new customers through referral and generate over £4bn in revenue.
Most recommendations happen where brands can’t see them: a chat over dinner, or a message in a group chat. Mention Me makes those recommendations visible, rewards the customers who make them, and shows brands how many new customers and how much revenue they bring in.
NameShare® lets a new customer credit the friend who recommended them just by typing that friend’s name at checkout. The platform also tracks the product links customers share without being asked, and links each share to the orders it drives, so more of a brand’s word of mouth sits in one place where it can be tested and grown.
Brands can go live in one to three days. Mention Me’s referral specialists then work alongside each brand’s team to plan, set up and test the programme, so even a stretched team can run referral as a channel that brings in new customers at a lower cost than paid media.
PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Dialog-RSN-1, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.
PrinSIX delivers a symbiosis of digital technology and advanced data science to create digital journeys for individual customers. Unique customer journeys that remove the customer, operational and technical friction which erodes revenues and inflates cost bases. The result is better customer experiences and improved business performance.
Our methods challenge the traditional approach to digital journeys. Digital is a philosophy, not a technology. We predict the future, rather than look in the past. We start with the customer need, not the internal workflow. Unique customers need unique journeys.
SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com.